Refunds and cancellation

Last updated 10 October 2026

Cancelling Pro

How you cancel depends on how you pay:

• In rupees (Razorpay, UPI or card): on Cruxplot, open the PRO panel and choose Cancel subscription.
• In US dollars (PayPal): go to PayPal → Settings → Payments → Manage automatic payments, choose Cruxplot Pro and cancel it.

You won't be charged again. Pro stays on until the end of the month or year you've already paid for, then your account goes back to the free version. Your diagrams aren't affected.

Cancelling a UPI Autopay mandate in your UPI app also stops the subscription. If you get stuck, email us and we'll cancel it for you.

Refunds

• First payment: if you ask within 7 days of the first payment of a subscription, we'll refund it in full, monthly or yearly, no questions asked. Pro switches off when the refund is made.
• Renewals aren't refunded. Cancelling stops the next one, and you keep Pro for the period you've paid for.
• Mistakes are always refunded: for example a duplicate charge, or a renewal taken after you'd cancelled.
• If we remove a main Pro feature, or close your account for no fault of yours, we'll refund the unused part of your current period.

How to ask for a refund

Email contact@cruxplot.xyz with:

• the email address of your Cruxplot account, and
• the payment ID from the PayPal or Razorpay receipt email.

We refund through PayPal or Razorpay to the way you paid, usually within 5 business days of your email. Your bank or card may take a few more days to show it.

Donations

Donations through PayPal or Ko-fi are gifts and don't come with Pro or anything else. If you donated by mistake, email us within 7 days and we'll refund it.

Problems with a payment

Please email us before opening a dispute with PayPal, Razorpay or your bank. It's usually faster to sort out directly.